1 reviews | Active since Jul 2022
Poor after sales service
We bought a brand new P SERIES bakkie year model 2022 at Boksburg HAVAL/GWM. Prior to buying the vehicle we asked the sales person if spares for these vehicles is readily available in South Africa if it does get damaged in a accident and the reply was YES. Well turns out this is not the case and I am very frustrated and irritated to only find out today that parts needs to be flown in to South Africa to get my vehicle repaired after I was in a accident. Customer service HAVAL/GWM surely do have when they want to make a sale but there is no customer service to even speak about in this case. I’m really disappointed not in the vehicle but most definitely in after sales service. My insurance broker only pays for a rental vehicle for a month and my vehicle was in a accident on the 14th June so that means because of no spares availability I need to rent a vehicle after 30 days again and pay for it myself and still pay my monthly instalment on a vehicle I don’t have because HAVAL/GWM does not know what after sales service means. Its not as if the PSERIES was only launched in South Africa this year. I will not recommend anyone I know after this to buy this vehicle if this is the service HAVAL/GWM has.
