my rights violeted by haval sa gmw

Kindly help me out ,I have disability rebates from ITAC and was granted the Rebates permit, the permit states that (Please note that Phindiwe Sidomela, has been issued a rebate permit which is a waiver of full customs duty in terms of the following rebate item.

1.1 Rebate item 460.17/87.03/02.04 of Schedule No. 4, Part 2 of the Customs and Excise Act No. 91 of 1964 (Customs and Excise Act) makes provision for rebate of the full duty on:

“Motor vehicles principally designed for the transport of physically disabled persons, including station wagons (excluding racing cars), adapted or to be adapted to be solely driven by a physically disabled persons at such times and under such conditions as the International Trade Administration Commission after consulting with the National Council with Physical Disabilities in South Africa, may allow by specific permit.”

1.2 The adapted motor vehicle must be presented to the nearest SARS office for inspection together with all the relevant documentation used at the time of clearance, including a copy of the registration certificate and a copy of the provisional payment lodged to cover the duty. ) and this is done in two ways .I submitted to the car dealer ,they said they are not so sure with the process but they will finance everything then they will assist with relevant info and inform the head office to assist with the claiming back of customs duty and vat. with the permit as a person with a disability i dont pay full retail value for the vehicle the dealer didn't contact haval head office to submit my permit .now i haven't received my reimbur*****t of customs duty and vat.haval sa venon was very rude on the phone with me since i took the matter to the ombudsman .SHANIKA from ONELOGIX who does haval s clearance said ..(The process is as per below:

XDP is already processed paying full duty & Vat. This is where we are now. In order to process the refund we have to first process a replacement bill of entry – This is an XGR entry. On this entry VAT is payable again. Once the above XGR is released and VAT paid then only can we process the refund application for the duties. The VAT Haval can claim back, as SARS does not refund VAT.) so haval doesnt want to do the payment for my customs and vat to be payable back to me.

the sales man from haval golden era Isaac Khoza who i explained everything to him and given him all relevant documents is running away with the truth on why the dealer didn't submit my permit to haval head office... the service i m getting is very bad they taking advantage of persons with disabilities and taking away our rights ...

i m soo unset and looking for further assistance ... because i need the reimbur*****t to be paid back to me so as to lower my installment. haval sa and golden era are violating my rights and whats due to me.

which door must i take to get this matter resolved? ombudsman are rffering me to court as it includes finance.