Horrible service from Haval Customer Care

I bought a brand new Haval Jolion Pro. the car had a vibration. i was advised to take the car to tiger wheel and tyre. the car was diagnosed with 2 buckled rims and each tyre having a flat spot. as my legalwise team takes on the dealership, i reached out to haval customer care for assistance as well. after weeks of silence, customer care finally got back to me and basically disregarded the report and essentially accused me of damaging the tyres and rims. after citing the consumer protection act to them and requesting evidence of their accusations, they maintained their stance. i requested a telephone conversation of which the manager flat out refused. imagine that, customer care refusing to telephonically engage a client. without a telephone call, we have reached a stale mate. so much for "customer care"