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ginel S

1 reviews | Active since Jun 2015

12 May 2023, 10:26

Haval Tollgate - BAD SERVICE/***** to avoid changing breaks

I have taken my Haval Jolion to Haval Tollgate on the 03rd April 2023 for the first service. i had mentioned three faults that needed to be attaended one being the breaking shudder , this was cleaned and tested to be 70% per their report. One day later i called and spoke to the service manager Cindy from the service center to advised that Haval will not replace breaks until the car reaches one year so i needede to wait to 01s May . i struggled with my issues and went back on the 10th of May , to see her and advise the way forward. Ciny from Haval **** that she would never say that and i now needed to pay out of pocket if they look at my breaks. This is a brand new car and the service departments are not aligned, Cindy was very rude and not helpful - she is a **** and should be fired.

Please investigate as the call was recorded and i need my warranty reinstated. .

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