LF
Leisel F

1 reviews | Active since Nov 2020

10 Feb 2022, 06:56

Haval South Africa

I actually think Haval South Africa is not worthy of 1 star.The most horrific after sales service and poor quality parts,even after escalating my problem to Haval South Africa..nobody cares.Goodluck South Africa...im not alone..check out the reviews on defective parts on social media platforms.Whether the vehicle is brand new or not,forget any service after you have driven your car off the shop floor..South Africa, you are on your own,even trying Haval South Africa...nobody cares.Bought an H1 second hand with 8000kms on clock...after a drive to Durban heard a springy noise on clutch.I swiftly took it to Haval Tollgate...can't understand why that branch exists 4 days later my car is still laying on shop floor in pieces..after Haval SA acknowledged the clutch problem was caused by a defective part.and not customer neglect....I have it all in email....nobody cares ...the dealer principal it appears does not exist...the staff are rude and obnoxious...I would name names...in this day and age post covid do you belittle the customer for your poor workmanship...wow...disgusting.Sad reality im at their mercy...I need my car fixed..I paid cash for this vehicle which is was supposedly under warranty...LIES.. 4 days later still without a vehicle...no compensation...a car in pieces....no apology.....I'm left thinking what will i be left with...is my life at risk driving this vehicle ....Don't do it south Africa...go with the established brands...where im sure there are Quality Management systems in place...oh and that little thing called Customer Service still exists !

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