Haval SA Makes Defective Cars

Having acquired a 2018 M4 in October 2018, I have had nothing but regrets and misery.

I took the vehicle back to the dealership the very next day, after discovering a whistling sound emanating from the engine. I was since (over the past year) engaged in repair after repair, with no effect. I took the matter to MIOSA and they found in my favour, ordering the dealership to take back the vehicle and refund my money.

The ***** dealer is now claiming usage cost that far exceeds the purchase price of the vehicle, that is still under warrantee. Haval is washing their hands, having replaced the aircon pump three times and fiddling around with the vehicle for the past 12 months. The vehicle’s value has suddenly decreased by 50% and I have to pay for it.

I cannot recommend any customer to do business with Haval SA. They have shown scant regard for my situation with their faulty product, benefitting from my misery. I have had to spend loads of money and take absence from work to have the vehicle repaired, driving hundreds of kilometers to the service agents and back, yet the noise is only getting progressively worse. The agents have told me to shove the vehicle up Haval’s bum... that is their own agents!!!

What is the use of the CPA and MIOSA, if it does not deal with such blatant abuse of the unsuspecting customer?