Haval sa is horrible.

I recently purchased my haval h2 luxury 1.5T from BB motors Hatfield financed by Mfc the car started giving me problems the following week, unfortunately I was already at home in Mpumalanga, I called Haval road assistance and they towed my Car to GWM Mbombela, it took 2 months with them, worst service I got from GWM Mbombela, It's the overall lack of customer care, responsibility and lack of compassion that I got from the, they do not even bother calling to give update on the car, I constantly called in and firstly I was told the car needs a new fuel pump and that I had to wait for 4 weeks as they do not have on their stock. All this I got after I called them as my car was with them for so long, yet I do not have information about its problem.

After waiting for the mentioned weeks, again I called in they told me the part is back but still there are no changes to the car I was told it keeps blowing fuse that's why it can't start, I waited this long because I was told when the part is back the car will definitely be fixed😭all this waiting for nothing!! When I ask what exactly did they find on their diagnosis I keep getting different stories from Dion who is their advisor, I had to take it further to Johan Pretorius, who wpromised to investigate and will call back, which he never did, i called numerous times I ended up sending him an email, I somehow felt like I'm being emasculated as I'm an African female, all these men@haval Mbombela don't consider my issue at all.The only person who kind of kept her service was Joanna a lady who I believe haval sa don't deserve, she's the only person whom when I reach her, she makes follow up. After so long they called me to come collect my car, this was in February 2024, I went just 30 minutes after driving out of the dealership, I got stuck on the road, had to call haval again for road assist, imagine waiting this long and be stuck again on the road, they towed it back again and this time it took them 3 weekend to sort the problem out as they told me.

Just after I went to collect it again, 5 days after I got stuck on the road again, now as I write this review my car is still with haval sa Mbombela, they are failing me as a customer, worst I am paying for a car I'm not driving, I am frustrated and angry, I regret December when I bought that car, so many issues. And no courtesy car is offered to me, I struggle to get to work I can't be mobile at all. Now i have no car and heaven knows how long i will go without. Will never advise anyone to buy HAVAL South Africa. If u buy Haval u buy problems. I am so dissapointed on this experience. When i get my car back its either going against a wall or im getting a better brand. Thanks Haval for all problems. And poor after sale service. I sure will put it out there. All i can say is dont buy Haval. Unless u dont care about after service.

Yesterday I called to ask why they can't fix my car as they don't offer courtesy car, they told me they think the car has problems with wiring and they can't promise me when it will be fixed, I have never hated a brand like Haval sa at this moment.