1 reviews | Active since Jan 2012
Haval SA - H2 Poor service quality and problem solving
Good Morning At the end of 2019, I purchased a new Haval H2 Lux Manual (Red) in colour from Haval Centurion. The vehicle looked great, drove great, I was happy and most importantly...my wife was very happy as it was her baby! Until our problems started: Reaching approximately 500km, my wife phoned me hysterically after the vehicle's breaks failed whilst approaching the intersection of the R55 and the R114 in Centurion at just before 17h00 the afternoon, causing her to run through a red traffic light, narrowly avoiding a major accident. The following morning I drove the vehicle (without breaks) to Haval Centurion and voiced my dissatisfaction. The team promised to investigate and attend to the problem and three days later I had the vehicle back in my possession. The feedback I received was that the vehicle's master brake cylinder had failed (apparently a small rubber seal) causing the breaks to malfunction. The master brake cylinder had been replaced with one from another new vehicle at the Branch. (This I only learnt about at a later stage.) For safety, I decided to drive the vehicle for a while personally, as I needed to insure that my wife would be safe whilst driving the vehicle, whilst it is also the vehicle in which my children will be travelling most of the time. When I felt comfortable enough I again handed the vehicle back to my wife. Approximately 1500km down the line (+/- 2000km in total) I again drove the vehicle and noticed that the gearbox started grinding when changing from first to second gear. However this was not during every gear change and I thought it mite be that I was a bit quick with my gear changes, and attempted to change my driving style with no change in my experience of the gears still grinding from time to time, whilst attempting to pull away and safely pass through intersections, which now became a nerve wrecking experience. I again made a booking for the vehicle to be booked in at Haval Centurion for the grinding second gear. However, the job card provided and verbal information given to me by the service assistant contradicted each other with the one saying a adjustment was made on a bracket within the gearbox, whilst the other stated the bracket had been removed. I did not query this as it appeared as if the problem had been resolved. My negligence - As soon as my daughter arrived home from school, I learnt that she had forgotten her phone in the pouch behind the front passenger seat and phoned the branch and requested that the vehicle not be taken into wash after the work, as I wanted to get to the phone before it went missing....by the time I arrived at the branch, the vehicle had already been sent to be washed and the phone was missing. During the national lockdown, at approximately 4500km the gearbox again started grinding when changing from first gear to second, but due to the national lockdown we waited for the Centurion branch to again open and also had the 5000km mandatory service done at the same time. Upon receiving the vehicle back, the job card read that the gearbox grinding has been resolved and that a bracket had been removed that had been causing the problem. Four days down the line...the grinding gearbox problem again re-appeared and I phoned the dealership in Centurion and exploded towards to the workshop manager as I felt extremely uncomfortable with my wife again driving in a faulty vehicle. Due to a increasing on our work schedules; in this struggling economy in which thousands of people have already lost their jobs; we decided to wait for us to ensure our jobs first, before taking the vehicle back to the dealership for work to again be done as we could not afford again losing a day or two of work whilst the vehicle is being worked on. On, 22.06.2020 at 19H25, my wife phoned me in a complete panic as the vehicle was stuck in second gear directly in front of Diepsloot at the corner of the R511 and Ingonyama Street. I rushed out to the location and battled to loosen the gear from second, after which I drove the vehicle home, avoiding second gear all together. I again contacted Centurion Haval and requested a booking for my vehicle, but due to work engagements, can only afford to bring the vehicle in on 26.06.2020. Haval SA committed to have the gearbox replaced and whilst the work was being done, that a lone vehicle would be supp****...which never happened...Upon collection of the vehicle from Haval Centurion, I was informed that the gearbox oil was replaced and had been tested and was now running fine... Today 15/07/2020....the gearbox again grinds into 2nd gear....I am tired of this ongoing problem. All I was wishing for was a reliable, trustworthy, quality vehicle, that would keep my family safe...which I suspect might have been the vehicle I traded in, in order to purchase the Haval H2, I now own.
