Haval Removing Warranty

I purchased a new Haval H6 in 2019. I was informed by the dealer that I should take it in for the 1st service at 5000km. Towards the end of 2019, just after the car reached 5000km, I took it to Bosch Hatfield (official Haval service partner). I was informed that the 5000km was no longer needed and that I only needed to bring the car in at 15000km.

The car only reached 15000km in early 2021 (partially due to the Covid lockdowns) and I took it in for its first service. I was informed by Bosch (and not even Haval) that the warranty was removed due to not bringing the car in for a service after 1 year.

There is no where on the warranty booklet that specifically states this. The warranty booklet states that the service must be done after 1 year OR 15000km.

When I tried to contact Haval they confirmed that the warranty has been removed. I only have 10 months left of the warranty, so it is extremely unlikely that I would use it, but this entire experience leaves a bitter taste in my mouth. I will not purchase a Haval in future and I will tell my story to anyone willing to listen.

Hopefully Haval can improve on this type of wrongful action towards its clients.