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Dirk M

1 reviews | Active since Apr 2013

14 Sept 2021, 11:47

HAVAL MUST FALL

I own a Haval H6C 2019 model which is still under warranty as It is 20 months old and has 50000 kilometers on the clock. The vehicle radiator started leaking and I reported it, the vehicle was towed away on 31st August. My vehicle was supposed to be repaired and ready for collection Saturday the 11th September. I did receive a call from the branch Thursday the 9th that the radiator that was supp**** from Haval differed from the one in the vehicle, they” the branch” then had to order another radiator but unfortunately the same wrong radiator was delivered. Now apparently there are 21 days waiting period for the “correct” radiator as it must come from Haval China . I must state it clearly that this in unacceptable and very poor service. How can Haval make such a huge mistake even when they have a vehicle VIN Number, model and year. How can it be expected from me to be without my vehicle for at least another 21 days. The branch do not have a courtesy vehicle available. This reminds me of thing a saw a week or two ago on social media about “HAVAL MUST FALL”. I now understand the reason behind the story.

I will appreciate swift and satisfactory feedback.

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