MM
Mamothe M

1 reviews | Active since Sept 2012

11 May 2023, 09:52

Haval Jolion Unhappy Customer

I bought Haval Jolion City 2021 September and July 2022 the clutch had a click click sounds so I took to Haval Fourways cause I bought it there, then it happened again August 2022 I took it to Haval Hatfield so there at least it went quite for long till early this year I could hear it is starting but still very low. March 2023 I got stuck at work then the guys kick start me worse it is on 25 000 kilos, I bought my car brand new not demo or pre owned so it makes me angry cause if I wanted Skorokoro I could have bough a cheap car with over 100kilos so I suffer now. In March at fisrt they said it is the starter now later when I went to collect it I was told "positive on the fuse box shifted" then it was fixed I was ok but not happy but just ok. Then I wrote on Haval SA Instagram nothing happened, last week Thursday I was on my way to work then the car just stopped could not start anymore I had to call Haval assist to tow the new car like it broke my heart and my trust on this brand, my car was taken to Haval Hatfield then I was told it is a petrol pump and then I have a funeral I had to attend in Limpopo so my car slept there then Friday I wrote on Instagram few times then I got a call from their customer car who made sure I get my car so that I can attend the funeral but listen to this not it has changed it is a wire they suspect Tracker touched when they were fitting the devise I'm like wow then it falls after one year eight months with 25 000 kilos wow so now they hiding with the Tracker company. I got my car and I drive back safe, but now I have a serious problem that I have anxiety attacks in the car that I don't even listen to any music or Radio because I want to hear what is happening do you know how depressing it is? I don't have peace with the car I'm paying every month with no default. Friday I spoke to Fabian and he was a great help from customer care. Monday I have send him an email still no response so early morning today I send message on Instagram to ask Fabian to call me so that we can discuss my mail I'm still waiting. I don't want this car any more cause now I'm asking what is next. I feel this is not treated with urgency and it involves people's life as I always travel with my family. I worked for a premium car manufacture but I chose them over my company but they disappointed me and I feel they is more to this small problem I get they don't want to disclose. The sad part when I think of starting a new debt with this high interest rate I wont survive. I feel like screeeeming.

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