BN
Bongiwe N

1 reviews | Active since Apr 2023

18 Apr 2024, 13:19

Haval H6 Complain

I booked service for my husband’s Haval H6 on the 15th April 2024 and received the date to bring it on the 17th April 2024 at Haval the Glen Service center. We took it in for the 45000 km service yesterday. They then confirmed that everything is in order and service was done. We later yesterday collected the vehicle, signed it off and drove it back home. When we got home, we realised that the vehicle is licking oil and it has been spelt on the road and in our yard. This was a very stressful reality knowing that the vehicle just came back from service the very same day. We then decided to call the Haval service centre and the phone kept on ringing without being answered. We then decided to call our insurance for the tow service which responded within an hour this morning. They came towed the vehicle and I personally took time off work to return the vehicle with our insurance tow truck. We then got to Haval The Glen Service centre and the vehicle was checked and the service manager admitted that they picked up that a fractured cover on the oil filter was fitted by mistake and they said it is a Haval Problem. We were very shocked that Haval can be this negligent with our vehicle. An accident could have happened due to this negligence or worse case. The vehicle was re-checked and serviced today but we are not even happy and sure that this is a Brand we want to keep as a family. As we own the Haval H6 and Haval Jollon currently due to this. I have lost time at work today due to this negligence, incurred costs for the towing of our vehicle from our home due to this negligence and poor service and we are not even sure how much damage has happened due to this negligence. We need Haval to re-imburse us and take this complain serious.

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