1 reviews | Active since Aug 2020
I purchased a Haval H2 in 2018 from Haval Claremont our first car bought off the showroom floor . Car went for regular service last one was at 30000km we then discovered that the dashboard started swelling it was sort of lifting over the air vents at the front windscreen I took the vehicle to Haval Plumstead who I formed me that it was a factory fault and that they would replace the dash two weeks went by nothing I then went back to them and enquired why it's taking so long they informed that a part takes two months yo arrive ??? I asked why this happed in the first place and should this happen again and the car is out of warrantee who is hoping to pay for the repairs they just kept saying factory fault there's nothing they can do but replace the dash. Monday 21st June I was told the part had arrived the car would need to be there 3 days they will strip replace and rewire everything ....still only can tell me us a factory fault nothing about what happens if there are now more faults on the replacement is done or if the swelling happens again So all the while my car is in for repairs nit even a courtesy car offered I emailed Haval Sa also dealt with Natalie SEE SHE IS QUITE POPULAR ON THIS PAGE she intuen promised a Case number and to look into it still no response. Here is my concern and what really upsets me ...once u take a car off the showroom floor immediately it depreciates by 20% now besides the normal depreciation over the past 2 years and now a factory fault of a dash being replaced that will be noted in the service book howmuch do u thinkbi am gna get on a trade in or sell privately all the while I'm paying my ass off for a brand new haval and not a factory fault haval those installments are nit jet installments cause that is what I have when they tell me a factory fault. I shudder to think what would of happened if I had an accident because of the demister not working oh sorry it was a factory fault that ur wife is dead sir. We purchased this car when my daughter was born cause they sold us on reliable , trustworthy,good family car u making the right decision ...and then??? I am extremely disappointed in the manufacturing and the service of Haval. And they should be on the site cause they don't even have a customer reviews page (that shouldbof been my first hint in suppose) 2018 was the year they received an award for most amount of units sold ....now we know why they out quantity of quality and produced factory fault models and I was one of the unlucky ones to get one . A times review of a lady who's bought a H6 radio replaced y times also dashboard problems and only after threatening legal action they have her a new vehicle....I'm sorry but this is unacceptable u work ur ass off to make sure urnpayment is made come month end in the meantime u paying for something that is not even worth it no man. If u purchase a sweater or any item and the stitching comes loose after 2 years are u going to say please just restitch here please no u going to want a refund or a new sweater. Warrantee is for wear and tear on the vehicle not for factory faults I mean come on Haval .
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