DL
Deleen L

1 reviews | Active since Jun 2023

05 Jun 2023, 18:03

Haval/ GWM is ****!!!!!!!

I am starting off by saying this is the worst service we have ever experienced from any dealership. We have waited over 6 months now for them to sort out a problem that was discovered when our bakkie went in for a general service, which I drove there. Now I can not even drive my vehicle out of there and need to tow my vehicle somewhere else to get fixed. The story has changed a million times of what the problem is and just to be told that we need to pay as its wear and tear. The part was paid for and ordered and just to be told again that it is not all the part needed to fix our bakkie. There is no communication and we need to drive 40km every time to go check up on what is happening as telephonically we also need to keep calling just to get told that they will check and get back to us, which never happens. Numerous emails have been sent and nothing gets done and there is no answers. This is ridiculous and absurd. I am now at the point of exposing Haval Nelspruit on this platform and every media platform possible. DO NOT BUY A HAVAL or GWM as you will get no service at all. You will make the biggest mistake ever. There are no part available in SA and you wait for weeks on end for answers. Being without a vehicle for more than 6 months. The curtesy vehicles they have given us had to go for services and had no license disk which we needed to drive to Nelspruit which is 40km away and pay tollgates and take a day off work to get done. No refund or money was given towards tollgates and or fuel to get this done. We care more for their vehicles than they care themselves. This is atrocious. I don't understand how this brand can still be in SA if this is the way they treat customers and deal with after sales. Perhaps the ombudsman is the answer to sort out so many complaints I have now read of on Hello Peter. This is just the starts of what is waiting as I will expose them on all media.

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