Haval G6 GT break issues

I had an absolutely terrible experience with Haval and their service department. I purchased a brand new Haval H6 GT in February 2023, and the problems started shortly after. I noticed a squeaky noise in the brakes at just 4000km and informed the sales consultant, in March. They initially claimed there was nothing wrong with the brakes.

I returned the car for the same issue, and they finally acknowledged that the front brake pads needed replacement. They blamed it on road conditions and normal wear and tear, which I found hard to believe. My dissatisfaction was brushed aside.

I later booked the car for its first corrosion check at 5000km, and they forgot to place my wheel nut cover tool in the car. Then, I got into an accident in June and contacted them to inquire about parts delivery delays, which added to my frustrations.

The recurring screeching noise in the brakes persisted, and they replaced them again in June and July, They suggested I consider the value cap on my maintenance plan. This is when I realized their customer service was severely lacking.

The service department changed agents, and, the service manager, was unhelpful, pushing the responsibility onto me to contact Haval SA directly. I emailed Haval SA in September, and they insisted I book the car for inspection, refusing to offer a courtesy vehicle. I was left without a car while they examined mine.

Haval SA ultimately claimed that the recurring brake issue was normal wear and tear and not covered by warranty. They dismissed my concerns, saying it wasn't a common problem among Haval car owners.

Haval Midrand was no help either, threatening to report the courtesy car ****** if not returned, despite our ongoing issues. It's appalling that they would resort to such tactics.

In the end, they passed the responsibility back and forth, leaving me frustrated and without a resolution. This level of customer service is unacceptable, especially considering the substantial amount I paid for the car. I am thoroughly disappointed with Haval's handling of this situation.