1 reviews | Active since Nov 2018
Haval customer services and vehicles sucks
I just enquiring on what to do, Haval SA send the AA to collect the vehicle on the 24/05/2022 the next morning the dealership contacted me advising that the vehicle is there wanting to know what the problem is I explained myself to the caller again advising her that the salesperson Rayno and manager Jacque knows the problem with the vehicle. On the 25/05/2022 the same afternoon Annemarie from the dealership contacted my husband advising him that the manager took the car for a test drive but could not find any problem, and that there is no visibility of oil leaks in the vehicle as the aircons overflow. My husband then advised Annemarie that his just busy driving as soon as he gets home he will send her a picture of the oil leak that still visible in the garage, informing her that the car has been remove for more that 24 hours if they claim that it was water why didn't the water evaporate or dry up. We sent Annemarie the picture of the oil. She advised that they are removing the gear box to see what the problems are (after telling us that they couldn't find anything wrong with the car) and that the workshop manager will contact us the next day. Up until today nobody at the dealership (Haval Westrand) has contacted us. It's been more than a week and we don't know what's happening and what faults were found on the vehicle.
Annemarie told us via messaging on the 01/06/2022 (after contacting her, because she was the last person we spoke to on the 25/05/2022 who said a manager will contact us) that the gearbox have been removed the dealership send it away in order for them to order the correct parts. Upuntill today nobody advised what's happening. I'm paying for a vehicle that is standing at the dealership.
So I'm informing the Westrand Haval dealership that I don't want that car anymore. Either they replace it with a new car or they settle the account with MFC. WE had the car for less than 6 months when it started giving us problems and the dealership played us around regarding the faults on the vehicle without even trying to assist. The sales person Rayno would advise that we trade in the vehicle and take something else and add the shortfall on the new deal.
Annemarie told us via messaging on the 01/06/2022 (after contacting her, because she was the last person we spoke to on the 25/05/2022 who said a manager will contact us) that the gearbox have been removed the dealership send it away in order for them to order the correct parts. Upuntill today nobody advised what's happening. I'm paying for a vehicle that is standing at the dealership.
So I'm informing the Westrand Haval dealership that I don't want that car anymore. Either they replace it with a new car or they settle the account with MFC. WE had the car for less than 6 months when it started giving us problems and the dealership played us around regarding the faults on the vehicle without even trying to assist. The sales person Rayno would advise that we trade in the vehicle and take something else and add the shortfall on the new deal.
Annemarie told us via messaging on the 01/06/2022 (after contacting her, because she was the last person we spoke to on the 25/05/2022 who said a manager will contact us) that the gearbox have been removed the dealership send it away in order for them to order the correct parts. Upuntill today nobody advised what's happening. I'm paying for a vehicle that is standing at the dealership.
So I'm informing the Westrand Haval dealership that I don't want that car anymore. Either they replace it with a new car or they settle the account with MFC. WE had the car for less than 6 months when it started giving us problems and the dealership played us around regarding the faults on the vehicle without even trying to assist. The sales person Rayno would advise that we trade in the vehicle and take something else and add the shortfall on the new deal.