Haval customer care

This is my experience dealing with Haval SA and the dealership I took my car to for repairs in Richards Bay.

I have a Haval Jolion H2 luxury I brought in October 2021. I have been serving this vehicle at the Richards Bay dealership.

On the 12 January 2024 my car had a breakdown while attempting to drive back home from work. I had packed my car at my work place for a week since I had traveled on a work trip. So when I started the car it had a hard start and I thought it was because of the prolonged time I had left it but when I selected the forward gear I moved just a short bit. When I looked at the rear view mirror there was a pool of oil and there was a notice on the display saying " limited gear function". The next day I called roadside assistant to tow my vehicle to the dealership. Which there did but due to the fact that it was Saturday they could only deliver the vehicle on Monday to the dealership. The Monday I called to check if the car was with the dealership around 09h00 and it had not arrived. I then called the towing company to follow up and they told me it's on the way later that day when I went there to check on the vehicle I was told I did arrive although they had difficulty offloading it from the tow truck. I was told I'll be update as to what would be the way forward. I also request a courtesy car while waiting for the diagnostic information but I was told they are out of those and if another client returns one I'll get a chance to get one. This has not happened since they received my car.

I also called the customer care line on *** and reported the incident and was asked to share my information and wait for thier response on Tuesday 16 January 2024. No one returned to me with any information and when I called the next day they said they are waiting for the dealership to furnish them with information on the nature of the problem on the car. I waited and waited until I followed up on Wednesday 17 January 2024 but I couldn't reach the but no one would pick up the phone until I phoned again in the morning of 18 January 2024. Only then I could get connected to someone and we're completely insensitive to the fact the I had been calling and no one answered the phone. They told me that they a still waiting for information from the dealership and when I call the dealership they say they have sent the information to them already. The day ended without help and on Friday 19 January I called again I couldn't get help until the customer care desided to connect me to the dealership where we spoke to the service manager who stated that my car was reported that it was worked on by someone else and there are parts missing which was not true. Later on that day the customer care consultant told me they are not going to approve the warranty claim because the dealership said there are parts missing in the car.

Today I have been calling customer care to no avail and the dealership this side says they are waiting for a response for customer care. I am left so frustrated and there's no one to help me out. When I request to speak to the customer care supervisor I was told that that won't happen until the lady I was dealing with is done with my query her name is Altricia and she's the only one I have been dealing with at customer care.

My car is under warranty and no one has done any work on it to forfeit the warranty.