Haval Cape Gate Poor Customer Service

My name is Ezekiel Armoed, and I am writing to formally express my extreme dissatisfaction with the level of service received from Haval Cape Gate following the purchase of a Haval H6 GT.

From day one, the experience has been disappointing. When we collected the vehicle brand new—with 0 km on the clock—the brakes were already making a noise. When we raised this concern with the salesman, we were told to purchase an anti-squeak spray from Wurth to sort it out ourselves. To this day, the brakes are still making the same noise, and we are still driving around with that spray, trying to manage the issue ourselves. This is unacceptable for a brand-new vehicle.

The second issue was the fuel gauge, which malfunctioned and had to be repaired early on.

We then brought the car in for its first service at just 14,000 km, and things only got worse. After collecting the car on Friday, a fault light appeared almost immediately. It has since been confirmed that the issue was with the thermostat. Whether it failed due to a genuine defect or was tampered with during the service is something only your workshop would know—but either way, it raises serious questions about the quality and integrity of the service department.

Now, the vehicle is back at the dealership, and we are left without transport—again. This has caused major inconvenience and frustration for my family.

Based on this experience, I cannot recommend Haval Cape Gate to anyone. It is disappointing to invest in a brand-new vehicle only to be met with repeated faults and poor after-sales support.