GWM MOTORS SOUTH AFRICA: UNFAIR TREATMENT, LACK OF CLIENT SERVICES, PROFIT DRIVEN THROUGH ******ION

HAVAL MOTORS SOUTH AFRICA warranty is not guaranteed for implementation (Refer to GWM Vehicle Warranty and Service Guide dated 01/08/2023) on Page 9. 1 Year or 20, 000km clutch plate, pressure plate and release bearing, brake discs, inner and outer wheel bearings…….. Despite a full service history at GWM Dealer, the following was not fulfilled: 1. At 15 000km to 20 000km service and on 1 year of the vehicle there was never a report on the above items/component or any defect reported, despite warranty covering the items and beknown to GWM. Upon 60 000km service on a WEDNESDAY, the vehicle was serviced at the West Rand GWM Haval and no report of fault identified. On SATURDAY on road trip, the CLUTCH PEDAL sunk in and GEAR KNOB LOCKED. Upon reporting the matter to West Rand GWM Haval, the response is that no work performed on the gearbox, so the problem is not their fault. No courtesy or alternative vehicle was provided. Vehicle towed to GWM HAVAL SASOLBURG, and diagnosis conducted and R14 000,00 charged for work on the Gearbox, a further R11 000,00 was sought for replacement of the flywheel, which was covered by the warranty. After a month-long resolve, upon collecting the vehicle after repairs, the vehicle was reported to GWM MOTORS SOUTH AFRICA and GWM SASOLBURG to be shuddering from the day of collection. The vehicle was REBOOKED at another GWM APPROVED DEALER LITTLE FALLS, the Dealer suggested STRIPPING of the GEARBOX again after (PRESUMED) REPLACEMENT of parts from GWM SASOLBURG. The COST FOR STRIPPING is to be BORNE by vehicle owner despite payment already made for initial stripping and parts replacement, and certified completeness from GWM SASOLBURG. GWM MOTORS SOUTH AFRICA insist on vehicle owner authorize STRIPPING and DIAGNOSIS of GEARBOX problem at OWNER’S COST despite the SIX (6) MONTHS WARRANTY applicable to WORKMANSHIP. No COURTESY or ALTERNATIVE vehicle provided to vehicle owner despite endless requests, IN DEFIANCE OF GWM MOTORS POLICY: OWNERS RESPONSIBILITY AND CARING FOR YOUR VEHICLE BENEFITS AND ADVANTAGES OF ONLY USING THE GWM APPROVED DEALERS AND GWM APPROEVD REPAIRER NETWORK (ON PAGE 6): • “GWM Dealers offer courtesy and mobility support options when your vehicle is in for service, maintenance or unscheduled repair”. NO RESPONSE forthcoming from GWM MOTORS SOUTH AFRICA upon enquiry, replies to e-mail and telephone occurs ONLY AFTER VEHICLE OWNER ENQUIRY no CLIENT NOTIFICATION on the part of GWM MOTORS SOUTH AFRICA.

UNFAIR TREATMENT, LACK OF CLIENT SERVICES, PROFIT DRIVEN THROUGH ******ION is experienced through this matter from GWM MOTORS SOUTH AFRICA