NM
Nobuntu M
1 reviews | Active since Nov 2017
06 Dec 2023, 11:08
False service warranty.
Took the car for service at 10 000km and was not serviced, they said it's due at 15 000km. At 15 500km when i made a call they said it will be serviced for 30 000km because km are more than 15000km., and that's when the problem started. We argued for some weeks about this and when we finally agreed the car was at 17 000km and they recorded the service as 30 000km. The service consultant said that then the car should be serviced at 17000 km not 15 000 , then at the car was brought for next service at 35 000km. That was in 30 /11/ 2022 . Today the car is at 42000km , ie a year after last service , they say the car will be serviced for 60 000km and i should pay because after 45 000km the service is payable by the owner.
My car was serviced twice, mileage is carried forward to the next service, it started when i was returned for the first service and it has been the issue ever since. On book the warranty is 100 000km and was surprised today that my HAVAL has 45 000 km warranty which also was not covered.
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Nobuntu M's updateReviewer Update
07 Dec 2023, 16:40Good day.
Im Nobuntu Matomela, i own a Haval H1, bought at Haval Mthatha on the 4/06/2021. At purchase a sales agent , Lwando Donklan told me it should be serviced at every 10 000 km or a year. On the 07/12/2021 ; the vehicle was at 10624 km I took the car for service at Haval Mthatha. Service advisor Rochelle Zwayi called later after it was left by my husband saying ; he should come and take the car as it is still early for it to be serviced; Haval SA doesn't approve 10 000km , it should be serviced at 15 000km. The car was not serviced.
When the car was at 15 000k i called for a booking; the agent online said it will be serviced for 30 000km as it has been serviced in December 2021. I told her what happened and we did not agree , i refused to do the service for 30 000km. Time went on and i was using the vehicle, until i called David Griffiths who said it should be serviced for 15 000km , which they didn't do when we finally took the car at Haval Mthatha on the 17 020km on 24/03/2022.
Second service was done on the 30/12/2022 by Yonela Ngcongolo at Mthatha Haval , vehicle mileage at 35080. Rochelle Zwayi said the vehicle service intervals will be 17 000km now since it was serviced at 17000km not 15 000km during the first service, hence we brought it at 35080 km. And they recorded it as serviced for 45000km though is at 35000km .
I booked for service on Tuesday 5th December 2023 for 6th Wednesday December 2023 it's it's been a year after the last service. The mileage is 42646km , to my Nandipha Tatubana the service advisor i will pay for service since it's after 45 000km , saying my vehicle is serviced for 60 000km and my vehicle is at 42646km. I paid for the service. I talked to Donavan who talked to David Griffiths and they both understood my problem and concerns . He promised to send me an email with the resolution of paying me the money i paid and correcting the mileage recorded in their system.
I need Haval to correct this mess of incorrect service history for my vehicle. I want Haval to refund my money . Donavan requested me to pay so that i can get the vehicle , promising to do a follow up until now he hasn't delivered his promises.
I have attached the service history records.
Please assist me.
Nobuntu Matomela
***.
Im Nobuntu Matomela, i own a Haval H1, bought at Haval Mthatha on the 4/06/2021. At purchase a sales agent , Lwando Donklan told me it should be serviced at every 10 000 km or a year. On the 07/12/2021 ; the vehicle was at 10624 km I took the car for service at Haval Mthatha. Service advisor Rochelle Zwayi called later after it was left by my husband saying ; he should come and take the car as it is still early for it to be serviced; Haval SA doesn't approve 10 000km , it should be serviced at 15 000km. The car was not serviced.
When the car was at 15 000k i called for a booking; the agent online said it will be serviced for 30 000km as it has been serviced in December 2021. I told her what happened and we did not agree , i refused to do the service for 30 000km. Time went on and i was using the vehicle, until i called David Griffiths who said it should be serviced for 15 000km , which they didn't do when we finally took the car at Haval Mthatha on the 17 020km on 24/03/2022.
Second service was done on the 30/12/2022 by Yonela Ngcongolo at Mthatha Haval , vehicle mileage at 35080. Rochelle Zwayi said the vehicle service intervals will be 17 000km now since it was serviced at 17000km not 15 000km during the first service, hence we brought it at 35080 km. And they recorded it as serviced for 45000km though is at 35000km .
I booked for service on Tuesday 5th December 2023 for 6th Wednesday December 2023 it's it's been a year after the last service. The mileage is 42646km , to my Nandipha Tatubana the service advisor i will pay for service since it's after 45 000km , saying my vehicle is serviced for 60 000km and my vehicle is at 42646km. I paid for the service. I talked to Donavan who talked to David Griffiths and they both understood my problem and concerns . He promised to send me an email with the resolution of paying me the money i paid and correcting the mileage recorded in their system.
I need Haval to correct this mess of incorrect service history for my vehicle. I want Haval to refund my money . Donavan requested me to pay so that i can get the vehicle , promising to do a follow up until now he hasn't delivered his promises.
I have attached the service history records.
Please assist me.
Nobuntu Matomela
***.
NM
Nobuntu M's update07 Dec 2023, 16:40
Reviewer Update
Good day.
Im Nobuntu Matomela, i own a Haval H1, bought at Haval Mthatha on the 4/06/2021. At purchase a sales agent , Lwando Donklan told me it should be serviced at every 10 000 km or a year. On the 07/12/2021 ; the vehicle was at 10624 km I took the car for service at Haval Mthatha. Service advisor Rochelle Zwayi called later after it was left by my husband saying ; he should come and take the car as it is still early for it to be serviced; Haval SA doesn't approve 10 000km , it should be serviced at 15 000km. The car was not serviced.
When the car was at 15 000k i called for a booking; the agent online said it will be serviced for 30 000km as it has been serviced in December 2021. I told her what happened and we did not agree , i refused to do the service for 30 000km. Time went on and i was using the vehicle, until i called David Griffiths who said it should be serviced for 15 000km , which they didn't do when we finally took the car at Haval Mthatha on the 17 020km on 24/03/2022.
Second service was done on the 30/12/2022 by Yonela Ngcongolo at Mthatha Haval , vehicle mileage at 35080. Rochelle Zwayi said the vehicle service intervals will be 17 000km now since it was serviced at 17000km not 15 000km during the first service, hence we brought it at 35080 km. And they recorded it as serviced for 45000km though is at 35000km .
I booked for service on Tuesday 5th December 2023 for 6th Wednesday December 2023 it's it's been a year after the last service. The mileage is 42646km , to my Nandipha Tatubana the service advisor i will pay for service since it's after 45 000km , saying my vehicle is serviced for 60 000km and my vehicle is at 42646km. I paid for the service. I talked to Donavan who talked to David Griffiths and they both understood my problem and concerns . He promised to send me an email with the resolution of paying me the money i paid and correcting the mileage recorded in their system.
I need Haval to correct this mess of incorrect service history for my vehicle. I want Haval to refund my money . Donavan requested me to pay so that i can get the vehicle , promising to do a follow up until now he hasn't delivered his promises.
I have attached the service history records.
Please assist me.
Nobuntu Matomela
***.
Im Nobuntu Matomela, i own a Haval H1, bought at Haval Mthatha on the 4/06/2021. At purchase a sales agent , Lwando Donklan told me it should be serviced at every 10 000 km or a year. On the 07/12/2021 ; the vehicle was at 10624 km I took the car for service at Haval Mthatha. Service advisor Rochelle Zwayi called later after it was left by my husband saying ; he should come and take the car as it is still early for it to be serviced; Haval SA doesn't approve 10 000km , it should be serviced at 15 000km. The car was not serviced.
When the car was at 15 000k i called for a booking; the agent online said it will be serviced for 30 000km as it has been serviced in December 2021. I told her what happened and we did not agree , i refused to do the service for 30 000km. Time went on and i was using the vehicle, until i called David Griffiths who said it should be serviced for 15 000km , which they didn't do when we finally took the car at Haval Mthatha on the 17 020km on 24/03/2022.
Second service was done on the 30/12/2022 by Yonela Ngcongolo at Mthatha Haval , vehicle mileage at 35080. Rochelle Zwayi said the vehicle service intervals will be 17 000km now since it was serviced at 17000km not 15 000km during the first service, hence we brought it at 35080 km. And they recorded it as serviced for 45000km though is at 35000km .
I booked for service on Tuesday 5th December 2023 for 6th Wednesday December 2023 it's it's been a year after the last service. The mileage is 42646km , to my Nandipha Tatubana the service advisor i will pay for service since it's after 45 000km , saying my vehicle is serviced for 60 000km and my vehicle is at 42646km. I paid for the service. I talked to Donavan who talked to David Griffiths and they both understood my problem and concerns . He promised to send me an email with the resolution of paying me the money i paid and correcting the mileage recorded in their system.
I need Haval to correct this mess of incorrect service history for my vehicle. I want Haval to refund my money . Donavan requested me to pay so that i can get the vehicle , promising to do a follow up until now he hasn't delivered his promises.
I have attached the service history records.
Please assist me.
Nobuntu Matomela
***.