DO NOT BUY THE JOLION PRO 2025 ,Extremely Disappointed with Haval & Haval Pretoria at Gezina

DO NOT BUY THE JOLION PRO 2025 ,Extremely Disappointed with Haval & Haval Pretoria at Gezina

I purchased a brand-new Haval Jolion Pro 2025 model for cash, the car only had 21km when I took delivery. I was shocked when the car began smoking from the engine and inside the cabin after driving only 5 km. I immediately returned it to the dealership and addressed the issue with the dealership manager (Xen Efstratoudakis & Basil, I was expecting concern and assistance. Instead, I was met with defensiveness and excuses. The dealership claimed the smoke was due to "wax on car parts" – something I’ve never experienced with any new vehicle before, despite owning several.

When I requested a replacement vehicle or a full refund, the dealership manager was arrogant, unapologetic, and dismissive. He went as far as to call me a “bad customer” and refused to process the refund in-store, insisting I go through the ombudsman instead. I left the car at the dealership and followed up with a strongly worded email threatening legal action and reporting the incident to Haval South Africa and the Motor Industry Ombudsman.

Only after escalating the matter did I receive a refund—though the transaction initially failed. This experience was frustrating, disappointing, and unacceptable for a major automotive brand. I urge others to be extremely cautious when dealing with this dealership and to be wary of quality and customer service standards.