1 reviews | Active since Oct 2010
DO NOT BUY A HAVAL CAR
I bought a Haval H6 two wheel drive on 17 Feb. 2022 from Haval Northcliff. It started giving problems 5 days later. Since then it has been back six times. I contacted HavalSA for help on 14 June 2022 but all they did was refer the problem back the dealership. The problems continued for the next 6 months intermittently. On 26 Feb. 2023 my car would not start and I contacted the dealership who told me to arrange for the AA to bring it to them. The following day they called and asked me when I had replaced the battery. I HAVE NEVER REPLACED THE BATTERY and the car has never been out of my possession except for the many days it had spent at the dealership. This can only mean two things. Either they supp**** the NEW car with a battery that had already been swapped out before delivery to the dealership or at the dealership itself. Hearing not a word more I tried to call Haval SA on 15 March 2023 but nobody, on any extension, answered the phone. I then sent an email to customer care requesting an appointment with a senior executive. This was ignored and no reply was received. I then drove to their offices on 22 March but when I asked to see a manager was confronted with Fabian from Customer Care. No member of management would speak to me. Since that date apart from one email requesting details of the replacement battery I have heard nothing. I sent another email on 31March but this has also been ignored.
