BAD SERVICE FROM HAVAL SA

I drive a Haval H6 HEV. The problem leading up to my complain is as follows. We received a brand new car with 19km on the clock. The car already had a break shutter. After numerous events, new disc have been replaced, and also new shocks at just 15 000km. My vehicle was booked in at Golden Era Motors Gezina on 11/11/2024 for the 30 000km service. We again mentioned that there is a strange noise, only to discover the shocks failed again. How can a new car get shocks replaced so often? There should be a bigger problem to this? Fabian form HAVAL SA, doesnt reply to emails, MIOSA doesn't even respond, the branch where the vehicle have been serviced cause damage to the bonnet lever, they don't even respond. How bad is this for such a big company.