Bad / Poor Parts service

I purchased a Haval Jolion Pro in November 2024 — my first new vehicle. Unfortunately, on the morning of April 24th, 2025, at approximately 06:00, another vehicle collided with mine from behind while I was stationary at a stop street/traffic light. Following the incident, my vehicle was booked in at Auto Magic Panel Beaters and delivered to their premises on May 15th, 2025. Based on initial assessments, I was advised that the vehicle would likely be ready by June 16th or 17th. However, on June 5th, I was informed via WhatsApp by the panel beaters that the estimated completion date had been delayed significantly, now scheduled for August 14th, 2025. Upon further inquiry, I contacted Haval Kempton Park to clarify the situation. A Sales Executive/Supervisor confirmed that the request for the necessary quotation and parts had only been received on May 19th. Nonetheless, the official communication regarding a backorder on a required part was only sent to the panel beaters on June 4th, with an estimated delivery timeframe of 4 to 7 weeks. Subsequently, on June 20th, I received further correspondence from the panel beaters indicating that, as of June 16th, Haval Kempton Park could still not provide an estimated time of arrival for the part. While I have thoroughly enjoyed driving the Haval Jolion Pro, I would caution prospective buyers that, should the vehicle be involved in an accident, they may face an extended repair period — potentially up to four months — due to parts availability and administrative delays. In the meantime, I am still obligated to pay the monthly vehicle instalment and insurance premiums, despite not having access to the vehicle or any alternative means of transport. This ongoing financial commitment, without the benefit of a functioning vehicle, has placed an additional and undue burden on me.