Appalling service from HAVAL TOLLGATE - INVOICE CINW006405 JOB NO J028755 CLAIM NO C265756

We hear so many terrible stories about HAVAL, I have been so pleased to have dealt with Haval Boksburg who are THE BEST!!!! This made me think all branches are this good. BOY OH BOY was I wrong. HAVAL TOLLGATE IS THE ABSOLUTE WORST!!!!! THE WORST!!!!! It so happened that I was in Durban and had to have my vehicle serviced. My Service advisor was NEELAN (He needs customer service training please) My vehicle went in and came out with scratches, He promised to call me back. I had to keep calling in, eventually got hold of him. I explained to him how important good customer service is. My service book was not stamped, I had to get this done after the service. Then it turns out they did not reset that my services was done so each time I start my car it tells me to have ti services, so annoying. As I'm back in Jhb I had to make a booking at Haval Woodmead to get this sorted out. I called Neelan (I've made about 10 calls to him) He promised to email me so we can get my vehicle repaired, still not done to date. My vehicle was serviced on 18/03/24 - Today is 07/04/24. This is unacceptable. Its dealerships like this that give the brand a bad name. I love my car, I really do but Haval Tollgate you suck! HAVAL You need to get this dealership upto standard.