Haval Northcliff damage my cars software

I bought a second hand Haval Lux 2019 in October 2021 . I was very happy because with my car because I was only the second owner the car was clean but the problem is that they didn’t have the spare key . I thought to myself it’s not a problem that I could just go to a Haval closer to me to code another key so I could have a spare key. My husband and I went to Haval Northcliff to do our service plan no problem. We ordered a new key for R1537 and R500 for the manual and Service book no problem‘they too 3months saying the key was not available. Finally my husband went there and was told it was there however nobody bothered to call us.

He left my beautiful Haval H2 Lux at the dealership to code the key . He went back the next day to collect the car but was told the software to code the key was not available yet and that they are waiting for head office. He left . He went back and key was coded but my car was different ,the foldable mirror function was not there anymore. They said they would see what went wrong and fix it , the next day I went there to check if the car was fixed they had the nerve to tell me that my car did not have foldable mirrors my husband showed them a video to prove it to them. They messed up the software of my car and are trying to manipulate information! My car has been with them for over a week now and nobody knows how to fix it !!!my beautiful car !!I’m so angry because they refuse to take responsibility for this mess and want me to go home with a time bomb on my hands ‘ from coding key to decoding my car I mean if u don’t know what u are doing you have to say so not experiment with peoples car . My car is a Haval H2 Lux 2019 Automatic with foldable mirrors and sunroof not the Haval H2 Premium .I bought it knowing that.

I will be opening a case and having my lawyer handle this matter . Damage to property lawsuit. This is such a bad reputation for Haval SA the dealership stuff are untrained and unprofessional trying to lie to customers thankful I know what I am talking about because I did my research before buying that car . I love my car and want the software fixed .