Haval Pietermariztburg

Terrible Service and Canabis Left in Car Haval PMB

After a month of waiting for our Haval H6 to be repaired for a water pump issue, we finally collected our vehicle from Haval Pietermaritzburg today. Unfortunately, our experience was nothing short of shocking. Throughout the repair process, communication was almost non-existent. Calls went unanswered, messages weren't returned, and we constantly had to chase the dealership for updates. When we arrived to collect our vehicle, it hadn't even been washed after being at the dealership for a month. The most disturbing part came when I found cannabis in the centre console of our vehicle. When I questioned a staff member about it, I was accused of it being mine, which I found very offensive and completely out of line. Finding this in my vehicle that had been in the dealership's possession for a month was completely unacceptable and shocking. I have little kids that travel in my car. Instead of addressing my concerns with the seriousness, I was simply told to calm down. No apology, no sorting out the matter. We have formally lodged a complaint with Haval South Africa and are requesting a full investigation into what happened, along with a refund for the unacceptable level of service we received. We are sharing our experience so that other customers are aware and in the hope that Haval South Africa will take meaningful action. We simply expected professionalism, accountability, and respect as customers. #HavalSouthAfrica #HavalPietermaritzburg #CustomerService #ConsumerRights