Worst dealership experience ever

Genuinely the worst customer service I have ever experienced in my life.

I purchased a 2nd hand vehicle from this dealership in late February 2024. I had to take the vehicle back 3 separate times to have multiple issues repaired, the biggest issue being a coolant leak. I returned the vehicle for the 3rd and final time on 15 May 2024 to have the coolant leak repaired and after a few weeks of diagnostics they found that I need to redo the whole engine, a R100 000 job that Haval said I’m responsible for. I took them to MIOSA and on 16th August 2024 I got a ruling in my favour. The ruling states they have 15 business days to repair and return the vehicle to me. Tell me why after over 2 months I still do not have my vehicle and it’s no closer to being repaired or bought back by the dealership.

I follow up at least twice a week with the Dealer Principal, Rowland, whose only feedback is that he’s waiting on feedback from others. But after 2 months you’re telling me you have 0 feedback after my countless follow ups?

In essence I have owned and am paying for a car since February that I only got 2 months use out of it. It has been with the dealership since May 2024. Absolutely terrible experience.