Gearbox not replaced

Good Afternoon We bought a Haval H1 in 2019 at the Dealer in Malmesbury. We received great service from the start until recently. I regret recommending my brother and his wife to go to Malmesbury or even Haval.

Our service book got ****** from our car and request immediately for a replacement. Most of our service was done at Malmesbury and every time we will follow up but every time the same story that they are waiting on the order. That is not the main problem for my review. Our car made an strange noise and we took the car to the Paarl branch early October 2021. Car was there for a couple of days where they said the warranty does not cover for the gearbox. My husband contact the Malmesbury branch and they suggest and told us that it does cover and we should bring the car to them. The car was booked in the 22 October 2021 and is still at the Malmesbury branch. I am frustrated and so disappointed in the branch and Haval because no one is coming back to me. I have to phone and follow up. I even had to phone Haval SA to follow up on the claim only to find out they are waiting on the branch because they don't want to replace the gearbox only parts of it. Then I had to follow up with Mayfair, this is where they receive their parts. At this point I am so sick of Haval. I request a courtesy car in the meantime but no luck. I also logged a complain with Haval SA but still waiting on a feedback,

Please be so kind and assist with this matter.

Thanks for your assistance in advance.

Kind Regards Cheryl