POOR, POOR SERVICE

STRIKE 1 My husband booked his car in for a service at Haval Edenvale. All well and good, drops off the car, is told he has to wait for the driver after being told to be there at 7am. 1 hour wasted and had to get someone to pick him up.

WHY DO YOU INSIST THAT YOUR CLIENTS BE THERE BY 7 IF YOU NLY START DROPPING CLIENTS OFF AFTER 8???

STRIKE 2 An hour and a half after booking in the car, their very rude service representative called to say that they cannot do the service as the service plan is through Equestria.

WHY WAS HE NOT INFORMED WHEN HE BOOKED THE CAR IN ON THE MORNING...... OR EVEN BETTER WHY WAS HE NOT INFORMED WHEN HE PHONED????

So hubby picks up the car, vows never to return to them. :)

BUT WAIT.... there's more.....

STRIKE 3 Hubby realises that his service book is MISSING. Calls Haval Edenvale to enquire and is again met by rudeness and un-accountability as they insisted that they did not have the service book.

RUDENESS AND CUSTOMER SERVICE DON'T GO TOGETHER. GET RID OF THE STAFF THAT ACT LIKE THEY ARE DOING CUSTOMERS A FAVOR.

A few days later, hubby gets a call from the dealer principal advising that they do have the service book with no apology for the blatant disrespectful manner in which he was treated.

So before you think of buying at Haval Edenvale be aware that their customer service when you want to buy a car is phenomenal. The after service is atrocious to say the least.