New Car with Issues

Dear Haval Cape Gate, I am writing this review to express my deep disappointment and frustration with the service I have received at your dealership. My experience with my brand new Haval Jolion has been nothing short of a nightmare, specifically regarding the unresolved audio issue with the infotainment system. Firstly, I must highlight that the communication from your dealership was decent, and I appreciate the updates I received regarding the progress on my complaint. However, despite the regular updates, there has been no substantial improvement or resolution to the audio issue. The problem persists, leaving me immensely dissatisfied. Furthermore, it was quite surprising to buy a car from a salesperson at Haval Cape Gate, only to contact the dealership the following week and discover that the salesperson's contract had been terminated. This unexpected turn of events left me without a designated contact person for any further queries or assistance, further exacerbating my frustration and disappointment. To address the audio issue, I have visited your service center four times, hoping for a swift resolution. However, despite these multiple visits and the involvement of technicians, the problem remains unresolved. The sound quality during phone calls via Bluetooth or Android Auto is still distorted, making conversations nearly impossible. This not only affects the functionality of the infotainment system but also compromises my safety while driving. I implore you to take immediate action to rectify this matter. I demand a prompt response with a clear plan of action to finally resolve the audio issue in my Haval Jolion. Additionally, I expect improved communication, not just regular updates, but also proactive steps to address my concerns. As a customer, I should not have to endure such an extended period without a resolution. It is disheartening to write this review, as I had high hopes for Haval Cape Gate and the level of service I would receive. Unfortunately, my experience thus far has left me with a bitter taste and an immense feeling of disappointment. I hope that Haval Cape Gate takes this feedback seriously and uses it as an opportunity for improvement. Customers deserve better, and I trust that you will take the necessary steps to address this issue and prevent others from enduring a similar ordeal. This review serves as a warning to potential customers who may be considering Haval Cape Gate. Unless significant improvements are made in addressing customer concerns, resolving issues promptly, and providing consistent and reliable communication, I cannot, in good conscience, recommend your dealership. Thank you for your attention to this matter. I hope to see an immediate improvement in the service and a swift resolution to the audio issue.