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simbulele L

1 reviews | Active since Oct 2019

29 Jan 2024, 16:48

HAVAL Cape Gate - Horrible after-sales

I bought a pre-owned VW from Haval on the 2 August 2023. I am a first time car owner and did not know what to look for. When I picked up the car on the 2nd August 2023, Warren(the sales person) had everything ready. He promised me that the new license disk and number plates will be delivered to my house the next week. On the 3rd of August, I noticed a small crack in the window, I sent Warren a picture on W/App, and he told me not to worry about it, it wont affect the window. A few weeks pass by and I follow up with Warren regarding the license disk and I was now referred to Shaun because Warren no longer worked at Haval. A week later I drove to Haval, met with Shaun and he told me to come back during the week. At the time I couldn't due to work. In December, I went to Haval twice and there's a new manager who repeatedly promised me to call me but I am the one who has had to keep calling to follow up. The car's disk has expired, and I had totally given up so I decide to renew it myself and to my surprise, the car is not on my name yet. The car was taken to roadworthy and failed because of issues I had reported when I just got the car, namely the windscreen and the airbag light that came up on my screen. I have been calling and being promised to get feedback but nothing. The utter disregard and lack of follow through has led me here because how is it that five months in I am still having issues and the car is still not on my name??? My partner was thinking of getting a Haval but if this is their after sales service then never that. Do not do it, especially as a first time car buyer. Stay away from HAVAL Cape Gate if you value your hard earned money.

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