Bad after sales service

I am very disappointed in the putrid service I am receiving from Haval.

I bought a brand new Haval H2 in March 2021. After a year without problems the car has a oil leak. On 28th of March I took the car to Haval Cape Gate where I purchased the vehicle and was told that it is a warranty claim. All good and well they will order the seal and let me know when it arrives. After approximately a month I had to call to find out what's happening. I was then informed that the seal has arrived. Today my car went for the 30000km service aswell as the seal replacement, just to be informed that they do not have a seal. What was suppose to be a 1 day in and out is now 3days without a car. They also do not want to arrange a courtesy car after all this incompetence.

But the best of all is they can now place an emergency order to get the part overnight!!! Why couldn't this have been done in the first place?

I am utterly disappointed that I traded a 7 year old car that never had any problems for a brand new car that's leaking oil all over.

But the worst part is the service that I'm receiving from Rayhaan in the service department at Haval Cape Gate. A man who can't keep to his word!!!