Avoid Haval Second-Hand Dealership: Terrible Service and Disrespectful Staff

Avoid Haval Second-Hand Dealership: Terrible Service and Disrespectful Staff

My recent experience with the Haval second-hand dealership has been nothing short of a nightmare. Despite our previous issues with the branch and team, the new staff and management are equally, if not more, appalling.

The manager, George, epitomizes poor customer service. His complete disregard for customers is evident in both his emails and face-to-face interactions. His behavior towards female clients is especially disgraceful, showing a shocking level of disrespect and disregard.

Clinton, another staff member, is no better. He outright refuses to address any past issues with the defective cars they sell. When asked for assistance, he simply ignores the customer, walking away without any communication. On the phone, he rudely deflects responsibility, insisting that you speak to management instead.

The new after-sales service manager, Bennie, is both ********* and unreliable. He continually promises to resolve issues but never follows through or returns calls. When confronted about his lack of communication, he responds with arrogance and excuses.

After a year of struggling with the numerous issues our car had, we were forced to sell it back to them at a loss. This experience has been incredibly frustrating and disappointing. NEVER WILL WE RECOMMEND Haval second-hand dealership to anyone. George's repeated disrespect and Bennie's uncaring, arrogant attitude have left us with no confidence in their service.

They are only interested in taking your money, not in providing any meaningful customer support. Avoid this dealership at all costs.