Worst customer service

I would definitely advise against booking a treatment at this place. We had the worst experience ever. Our appoinment was cancelled and we weren't even contacted about it, we found out on the day when we arrived for the appointment. We rescheduled and then were told 2 days before the appointment that only one person could be helped.

I get there just before 9am for my appointment and the place is closed – I sent a message and tried to call a number of times and only get a whatsapp at 09:15 to say that they are running late and forgot the keys to the shop. They arrive at 09:30 – 30 minutes late for my appointment. While I was waiting outside, I met a girl who said she was there for a job interview. So we were both waiting for 30 minutes for an appointment that was meant to start at 9am.

The gentleman asked me to come in and take a seat and then proceeds to tell the girl who is there for a job interview to do my nails. I was honestly so shocked – so shocked at how badly managed this place is. So this girl starts to do my nails – she has no idea where anything is, she has no idea what any of the treatments are either. I felt so sorry for her as she was trying to get a job and was thrown in the deep end. I hope she was paid for the free labour.

Needless to say, I definitely did not get the treatment that I paid for. I cannot believe how this was handled and really wonder if this is how Haus of A’Mel is run. The service is so poor and I don’t understand how it was okay for them to have someone coming in for a job interview, who had never even stepped into the building before, do a client’s nails. Customer service is definitely not high on the list at Haus of A’mel.

If I could, I would give them negative star review. Honestly, so shocked.