Worst service and even worse employees

My car was twice at Bryanston for repair work ( not by choice). Not only do the techs have pathetic attitudes but so does the service manager. No people skills what so ever. A massive brand like VW should take better care of customer needs and satisfaction instead of trying to cover up their mistakes. Outcome... after 6 weeks without my car, I have to pay for further repairs due to bad workmanship at another branch after the refusal of the service manager to acknowledge the bad workmanship and accept the issuing of the invoice. Loose bolts and nuts, oil leak twice not repaired and to top it all, a brand new scratch on my bumper which nobody knows about. And because it was the dealer I bought the car from who booked the car in I was told to go ask them for updates...Pathetic seems too nice a word for these people.