VW Hatfield rob you of your money. Be careful.

VW Golf went in for Service and was there for a week. After finally receiving the car (having enquiring why it is taking so long) , we realised the polenfilter has been removed. 1 year later at a new place for a service, we were informed the cambelt has never been replaced as it should have been at VW Hatfield - they ticked it off in our service plan booklet(specifically covered for this service in our service plan). They Rob you of your money and sanity.