Very upset money unallocated

Miss Angel Crystal Kriel with ID number ********** 019089 had purchased a POLO 1.0 TSI COMFORTLINE from Hatfield VW the vin number is AAVZZZAWZKU054147. This was financed through Volkswagen Financial Services and the finance account number is ********** 7288. Miss Kriel has made 2 payments towards the POLO TSI the first payment of R20k on 10 April 2019 and a second payment of R20k on 12 April 2019. VW claims to have not received the payments. We have the proof of payment and the bank has confirmed that the money was received. Details of bank slips as follows:

Debit Account No: ********** ********** 63 Schedule Date: ********** 0 Date Logged: ********** 0 Time Logged: 105034 Source Branch: 0650

Credit Account No: ********** ********** 04 Sort Code: 250655 Bank: First NA Amount 20, 000

Debit Account Number: ********** ********** 07 Schedule Date: ********** 2 Date Logged: ********** 2 Source Branch: 0650

Credit Account Number: ********** ********** 04 Sort Code: 250655 Bank: First NA Amount 20, 000

Please can someone find the money and allocate it correctly.

You can contact Miss Kriel on ********** or **********

Please we would like this corrected immediately.