1 reviews | Active since May 2011
unacceptable service & bad customer interaction
I HAVE HAD THE MOST UNFORTUNATE EXPERIENCE WITH HATFIELD BRAAMFONTEIN...<br> I BOOKED MY CARAVELLE IN FOR A 150000KM SERVICE,ONLY, AFTER USING IT THE ENTIRE DECEMBER, UNTIL 21/01/2016.PICKED IT UP, PAID R 10 000.00, & UPON STARTING, IT SMOKED,WHICH IT NEVER DID BEFORE, THEN AFTER GETTING ON THE HIGHWAY, THE VEHICLE STARTED RATTLING AS IF THE ENGINE & TYRES WERE COMING OUT!<br> I CALLED THE MECHANIC & HE SUGGESTED THAT I BRING IT BACK TO ASSESS.<br> DROPPED THE VEHICLE OFF THIS MORNING, & THEN RECEIVED A CALL FROM THE MECHANIC, ADVISING THAT THE INJECTORS MIGHT NEED REPLACING, & WOULD COST IN EXCESS OF R 4000.00...<br> i THEN SPOKE TO THE SERVICE MANAGER, SHAUN, WHOM I WISH NEVER TO TALK TO AGAIN!!!!!!<br> HE SAYS, THAT THESE PROBLEMS WERE UNDERLYING & ARE BASICALLY MY PROBLEM.....********!!!!!<br> THERE WAS NEVER ISSUES LIKE THIS,EVER!!! <br> I HAVE ALWAYS BEEN THE ONLY DRIVER & I KNOW THIS CAR!!!!<br> THERE WAS NO PROBLEMS UNTIL IT WAS SERVICED AT THIS DEALERSHIP!!!<br> HE WAS ABSOLUTELY USELESS & UNHELPFUL, STATING, DO WHAT THEY SAY OR DO WITHOUT IT!!<br> WHAT THE ****** HELL ARE YOU GOING TO DO ABOUT THIS?????<br> <br> <br>
