Terrible Service from Hatfield VW Melrose AGAIN

Terrible customer service from Hatfield VW Melrose. They will overcharge whenever they can and refuse to respond to emails, direct complaints, and even complaints to head office. They want to charge me over R1100 just to "diagnose" a faulty tail light and refuse to even look at it without payment.

This all happened after a separate incident where they wanted to charge me over R18000 plus R1000 diagnostic fee to fix a broken air conditioner compressor and twice claiming there is nothing wrong with the air conditioner (and charging labour again whenever they can). I had to independently assess the car just to get VW to admit that the aircon was not working, and in summer! It's pretty obvious to feel that the air conditioner was not working. This is specifically Hatfield VW Melrose. They seem to be the worse out of a bad bunch.

VW is a terrible company and you should seriously consider not buying anything from them. After 100 000 kms your car services are going to shoot up and they will happily service your car half heartedly, and for a rediculous fee. The broader corporate umbrella group is a bunch of lying and thieving ******. It's up to you to do what's best and not to do business with these people.