Terrible customer service in Hatfield VW

My Golf 7 R was booked for a service in VW Hatfield on 3rd of July 2015. Since I work in Mpumalanga my wife took the car in for the scheduled service. When she got there she was rudely told by Richard Jordaan that the car was not booked and she had no choice but to turn back and go home. Nobody from the dealership bothered to phone me to follow up on the confusion. I had to phone the dealership myself and confirm where the error was (on their side). The problem was the booking was recorded using the wrong car details. I am really disappointed with the poor service I was given particularly because this has happened before but the issue was still not resolved. I even went to the dealership after work and requested to speak to the service manager but I was instead brushed off and given to a someone I don't even know what position he holds. <br>