POOR SERVICE : HERNO

I left my car at 7h45am with this branch 6hrs later 15h22 the Technician calls me and tells me my service plan is expired. I called Innovation group the service was active and authorization must be requested by the dealer. I call at 15h45 the techician becomes rude and scream at me that it was my fault the reason why he only called at 6hr interval is not my falt as my service is active. This branch has never give me such stinking attitude as for the Technician who attends me always is on leave now I get this bad service He tells me to come tomorrow...