Poor and Patronising service

<p>I recently had the absolute misfortune of having to be in contact with Volkswagen Hatfield. A friend of mine's car broke down while we were together and resultantly I was involved in the process every step of the way. After first refusing to give any form of road side assistance (and then jumping to our aid when we put up a fight) they gave the most revolting display of poor and patronising service I have ever witnessed. They showed every sign of a company who had too much money to care about their clients. They were patronising, talking down to us, and at times they were blatantly insulting. Clearly, they did not consider our business important. I also found it interesting when, a week later, Volkswagen Kimberley treated family members of mine in the same patronising and *********** manner. </p>