Number last in service

<p>I phoned a week ago to book my vehicle in to have the rear wiper motor replaced, I used that exact words as I knew what was wrong. When I delivered the vehicle i was told they do not have stock and i will have to leave my vehicle there till they get stock, they had a week to source the part. </p> <p> </p> <p>I phoned and spoke to Richard Jordaan, Service manager, and was basically told it was my fault because it's a newish vehicle which is still under waranty, not a waranty claim, and because of this i should have spoken to him last week, first I heard of this, to ensure they have the part. He would phone me back to inform me if they can have the vehicle fixed today.</p> <p> </p> <p>One hour later I phoned again, this time i spoke to Pieter Jordaan, service manager number 2. He informed me that they do not stock this part and that i should have payd upfront for the part, first i heard of this, basically making it my fault.</p> <p> </p> <p>The company had a week to either inform me of the procedure or to source the part but nothing was done and when asked what is going on you get basically blamed for there incompetence. Why do you have to get angry and complain where as if they own up to there error this can be avoided.</p>