NEVER BUY A VW!!!!

I bought a VW Polo TSI in 2015 from VW Hatfield. When I was asking questions about the car and the radio, the sales man (Tumi Ratlhaga ) told me that the mirror link is included with my type of radio (composition media). On the the day I collected the car, Tumi went through all the need to knows about the car. During this time, I wanted to test the mirror link, but the radio displayed activation code required, contact dealer. Tumi explicitly told me not to worry, that the software is not available in South Africa as yet but as soon as it is he will inform me and that they will install it with no added costs. Every year I have been calling VW about the mirror link and it’s the same story. Now (Sept 2017) when the software is available, I went to VW to service my car and install the mirror link, technician tells me that I need to buy it for R5 000. So to clear the issue, I wanted to speak to Tumi about it but he is no longer working there so I spoke to Elias Mkhehlane (sales manager) and he didn’t care about my problem, he said you already bought the car and there is nothing he can do because Tumi doesn’t work here anymore. During our conversation he was extremely rude, arrogant, dismissive and did not attempt to help me in any way! This is the type of after sales service VW provide. They say anything to make the sale and then don’t care when you have a problem and go back on their word. There is no continuity to assist you if a staff member leaves. VW after sales service is terrible and I would not recommend a VW to anyone.