Horrible service from Hatfield VW Northcliff

<p>the service that I have received so far from Hatfield vw in Cresta is so shocking. I took my car in January for holiday inspection and to date I am still waiting for the report. I been told by the service manager Denise and Jan that they are offline. Hatfield is a big company not to have their system operating since the beginning of 2017, unless obviously I have been **** to. I have send numerous emails to both individuals and to support@vwconnect no one is bothering to even call me and give me what I want. It's really pathetic the after sale service we receive from vw as customers . I need someone to tell me what do I need to do in order to get service. Must I scream first or what? I can't even rate you guys a 1 been @&$ service. Now call me and give me the report on my car. </p>