Horrible service

<p>I tried booking a service online with Hatfield in Braamfontien. It allowed me to make a booking but I did not receive a notification as confirmation of the booking. I called in 2 days later to confirm and was notified that they did not receive the online booking. What is the value og an online service if it doesn't work?</p> <p> </p> <p>I managed to confirm the booking for 23 July 2016 over the phone. I was informed I needed to bring in car between 8 and 8:30 on the day. I arrived at 8:05 to see that the service centre was not open. Everyone including the employees were just waiting around. Apparently the person who was meant to open the service centre was not aware that he had to do so. He was still asleep when someone rang him. A lady rang him again at 9 but he had not left home as yet. I waited until 9:15 until I could no longer wait in the cold. Had I not left, im sure the quality would have not been great given the decreased amount of time for the employees to do what's necessary.</p> <p> </p> <p>Hatfield prides itself as number 1 in servicing. My experience makes me doubt this. Not only were the customers complaining, but the employees were too. </p> <p> </p> <p> </p>