Great service

At the end of April, I accidentally hit a curb with my car. The car had to be towed to get two tyres and two rims repaired but the car remained undrivable and unsafe and I was told I would have to wait for VW to open to fix the car (this was during level 5 lockdown). I am an emergency nurse and therefore an essential worker, and it was urgent that I get my car fixed. Thankfully, I have always dealt with Kumarin Pillay when servicing my car or having any other issues with my car and he has been phenomenal in taking care of my car and always being professional and extremely polite to me. I was lucky enough to have his cellphone number and I contacted him to ask when I could get my car towed to him in Melrose. He said he would let me know as soon as they were allowed to open. He did so, I managed to get the insurance assessor out, and I got my car back yesterday, in full working condition. Kumarin went above and beyond to keep me updated and speed up the process for my car to be repaired, and he needs to be recognised for his amazing customer service. He even went as far as to call me when I returned home to make sure that the car was running safely and that I had no issues. I am very impressed by his manner.

My only issue, albeit a small one, is that the car was returned to me very dirty and I feel it could've been cleaned before I fetched it, as it was ready at 1pm and I only fetched it at 4pm. However, this is a very small issue, but just one that could help the dealership improve their overall service.

All in all, I am delighted to have my Golf R back and in good running condition and I wish to thank all involved in doing such a great job, but especially Kumarin.