1 reviews | Active since Mar 2015
Disgusting service and *****
The service I have received from this branch is utterly disgusting. I took my car in for a service on 28 October 2019. On 11 November the clutch started developing problems. On 12 November 2019 I called the service advisor which was assisting me by the name of Luyanda. He told me there was nothing wrong with the clutch when I brought it in (which is true), he told me minimal work was done on the clutch so it is wear and tear that was the issue. I told him the clutch was replaced on 8 April 2019. There is no way it is wear and tear after a few months after replacing it and just after I took the car to them and was previously working fine. He then said it was coincidence that the clutch developed issues after I took it to them but I can bring it in and they will check it. Upon my arrival he called his foreman Ridwaan. Luyanda denied what he had said to me telephonically regarding minimal work done on the clucth (i believe you record your phone calls you can check). It was illuded to my driver behavior being the reason for the faulty clutch which i then asked why my second car has never had a clucth issue if it is my driver behaviour. I was challenged as to whether the clutch is really faulty and after leaving the car Luyanda called to confirm the car does have a faulty clutch but refused to check the car unless I accept liablity for costs in the event the it is wear and tear. I am being told this by the same person who **** to his foreman and denied our conversation to take his word for it as to what the issues of the clutch is. As it stands they have my car and cannot pick up and drive a car with a faulty clutch because they do not want to check what they did wrong as long as i don;t accept some sort of liablity for costs
