Complaint/ poor servise volkswagen hatfield pretoria

I would like to voice a complain and express my disappointment with VW hatfield Pretoria and in particular Richard Jordaan who is one of the supervisors / managers at the dealership. On Wednesday 20th March I booked my car in for repairs and paid the thousands of Rands quoted to me without an issue, as per usual they also do and all round check of the car to see if there are any other issues that I should know about and provide a report and quote of whatever else issues they might find. A Day or two later my vehicle then gave other issues shortly after coming back from VW when it started to overheat when driving, this was never reported that It could be an issue when they checked the car. I went back to the Same dealer and explained what is happening with the car when I have just received it back from them, They rightfully took the vehicle in again to recheck and advised that there is an issue with the wiring for the radiator which causes it not to cool the car properly. I was then given another quote to have that repaired. My issue now is this was never indicated on my first visit and it is proving costly to have to go back and forth to the dealership when these issues should have been advised from the get go, not only that I received the quote to fix the issue with radiator and expressed that I will have no problem paying again as long as this issue will be fixed and that the dealership should provide me with an interim car to use over the weekend while they fixed the radiator issue that they missed initially. The first supervisor had no issue with assisting me and continued, and said it will not be a problem for me to then a car that I could use in the interim, when Richard Jordaan arrived things seemed to change and he then said to me that they cannot help me with a temp car while they fix mine even though the other colleague said it was possible. This is very very disappointing from VW Hatfield Pretoria and MR Richard Jordaan as I expressed to them that I have been a loyal customer of their dealer, this is the same dealer I bought my vehicle from and I have done my services with them also as a cash paying customer not on motor plan.. I expect to be treated better by MR Richard Jordaan and VW and shown the customer service I deserve. I feel that he disrespected me and felt he could talk over me because I am a woman. What MR Richard Jordaan did is unacceptable and showed that he was not willing to assist me and provide any sort of relief while I awaited my vehicle. The attitude and Arrogance he displayed towards me as a paying customer was disgusting. I hope this does not go unnoticed and that these guys start to appreciate and treat all their customers fairly regardless of race and Gender. Elizabeth Mashinini **********